Performance insight directly in the user account

Helpmonks — User statistics

Getting insight into your own performance or the performance of a team member is another metrics that help your organization to get a handle on all the email conversations to your shared inboxes. Our “User Activity” report is a great way to get a quick overview of the performance of your team and has quickly proven to be one of the most loved features of Helpmonks.

Based on this, we are taking the summary of each users’ performance and display it right in the users account detail page, also. Additionally, you can directly navigate to each user’s entire report within the page.

Coming soon

As hinted above, we are working on a new way that will allow you to work through your email workload faster. Also, our team / workgroup feature will soon be available. As always you can follow the Helpmonks public Roadmap where you can also vote on features.

Looking for an alternative to Inbox from Zendesk?

See why so many companies switch from their Helpdesk solution or email groups to a collaborative email platform like Helpmonks.