Just a quick note, on a rather important update to the workflow.
We enhanced the workflow so that you can now enter any email address to be matched. Previously, you could only match if the customer already existed in Helpmonks (hey, we learn too).
This is just another one of those updates that helps you tame your team emails. Stay tuned for a rather large update coming soon including the brand new API (yes, it’s ready!).
Wednesday April 27, 2016