Yes, as a matter of fact, we build Helpmonks with a strong native email integration from the start. Meaning, you can (and always could) reply to the “Helpmonks notification” email in your email client and do a reply.
Furthermore, with our “email commands” you can even leave notes, assign the email to a co-worker, set reminders and more, right from a reply within your native email client.
Try it out, I work with email commands all the time :)
Saturday January 9, 2016